Refund Policy

Last updated: September 4, 2026

Thank you for shopping with NookFlora. This policy explains how we handle order issues, cancellations, and returns.

All Sales Are Final

Due to the handmade, hand-glazed nature of our ceramic and decor pieces, we do not offer refunds or accept returns for change of mind, sizing expectations, or general dissatisfaction with a product's color, glaze pattern, or finish. Please review the product photos, the measurement/size-chart image, and the full description carefully before ordering. If you have questions about a piece, contact us at waiknmgmt@gmail.com before you buy — we're happy to help.

Order Cancellations & Modifications

Orders are sent to our fulfillment partners for processing immediately after purchase, so we're unable to cancel, modify, or combine orders once they're placed — including changes to size, color, shipping address, or quantity. Please review your cart carefully before checking out.

Damaged, Defective, or Incorrect Items

While we don't offer cash refunds, we want you to receive the item you ordered in good condition. If your order arrives damaged or defective, or isn't the item you ordered, contact us at waiknmgmt@gmail.com within 7 days of delivery with your order number and a photo of the issue. Once verified, we will remedy the issue with a replacement or store credit for the affected item, at our sole discretion. We're unable to offer this remedy for claims made after 7 days.

Handmade Variation

Our ceramic pots, bowls, and vases are individually hand-glazed. Crackle patterns, glaze pooling, speckling, and minor variations in color or shape are inherent to the process and will differ from piece to piece and from the product photos. These natural variations are not considered defects and are not eligible for replacement or credit.

Lost or Missing Packages

If tracking shows your order as delivered but you haven't received it, or your package appears lost in transit, contact us at waiknmgmt@gmail.com within 14 days so we can look into it with the carrier. Depending on the outcome, we may offer a reshipment or store credit, at our sole discretion. This is handled separately from our no-refund policy, since it concerns delivery rather than the product itself.

Sale, Clearance & Final Sale Items

Items marked as final sale, clearance, or discounted 40% or more are not eligible for replacement or store credit, except as described under "Damaged, Defective, or Incorrect Items" above.

Chargebacks

If you have a problem with your order, please contact us first — we'd rather make it right directly than have you go through your bank. Filing a chargeback for an order that doesn't otherwise qualify for a remedy under this policy may result in us contesting the claim using our order, delivery, and communication records.

Your Rights Under Law

This policy does not limit any right you may have under applicable consumer protection law that cannot be waived by agreement, such as rights relating to goods that are materially not as described. Nothing in this policy overrides those rights.

Questions

Reach us any time at waiknmgmt@gmail.com. We aim to respond within 1–2 business days.